Online Returns Policy

Returning Damaged Items

All items are carefully inspected by our team prior to dispatch. If an item becomes damaged in transit, you must notify no more than 24 hours after receiving your item, as all such claims for items damaged in transit must be lodged within 24 hours of delivery.

Returning Unwanted Items

If your purchase does not fit your needs or requirements, you may notify and return your item within 14 days of receiving your order for a full refund on the price of the product. Returns made up to a maximum of 30 days post-purchase will be issued a credit note for the value of the returned product.

Return Criteria

All items must be returned in "as new" condition, including all original packaging, in order to receive a refund. Please ensure any wheelchairs or rollator is suitable before use, as once the tyres demonstrate signs of use, they cannot be refunded. Where products require assembly, products must be carefully dis-assembled and repackaged before being returned to us.

No exchanges/returns on bespoke or custom-made items to customer requirements as these are not regular store items and are not suitable for re-sale.

No exchanges/returns on medicinal products are permitted. As per the Pharmaceutical Society of Ireland guidance a pharmacy is not legally permitted to sell or supply a previously supplied medicinal product.

No exchanges/returns on intimate personal items for hygiene reasons. These include but are not limited to commodes, toilet seats and frames, toileting aids, bathing aids, underwear, incontinence wear, gloves and compression stockings.

Returns Procedure must be notified of your wish to return via email or the contact us page on our website.

The returns address is Webstore, Phelans Late Night Pharmacy, Kinsale Road Commercial Centre, Kinsale Road, Cork T12 E4HF

A copy of the original order must accompany the product to identify the order and allow us to process your return in a timely manner.

The cost of returning unwanted items is at your own expense and as we do not offer a collection service. We recommend that you use a carrier who can offer you “Proof of Posting”. Until a parcel is received by us at the below address, it will remain your responsibility.

Alternatively, you can return your order to any Phelan's Pharmacy store. We cannot issue refunds until we have physically received and examined the returned product at our webstore. Once we have confirmed the item meets our refund criteria, we can then process the requested refund.

All refunds will be made via the original payment method used to place the order. It can take up to 3-5 working days for payment providers to process refunds and money to return to your account.

Our Returns Policy does not affect your statutory rights.