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At phelans.ie we want you to be 100% confident while purchasing online. If the product you purchase does not fit your needs or requirements, you may notify us within 14 days of receiving your order and return the item for a full refund on the price of the product. Bespoke or custom made items to customer requirements may not be exchanged for any reason other than goods being defective as these are not regular store items and are not eligible for re-sale.
Please take time to read the below returns policy and terms and conditions of sale prior to purchasing.
On receiving your order, should you wish to return your purchase, you have 14 days to notify us of your intent to return the order to us. You will have a further 5 working days for the order to arrive back here with us for a refund on the price of the product. After that and up to 30 days you will be issued a credit note for the value of the returned product.
phelans.ie must be notified of your wish to return via email or the contact us page on our website.
A copy of the original order must accompany the product to identify the order and allow us to process your return in a timely manner.
Refunds will be made via the same payment method used to place the order, so if you pay by credit card the refund will be refunded to your credit card. Any orders placed on the website will be refunded through the website via the payment method you used. It can take up to 3-5 working days for the refund to fully process and appear in your account.
For safety reasons there are no exchanges/returns on medicinal products. As per the Pharmaceutical Society of Ireland guidance a pharmacy is not legally permitted to sell or supply a previously supplied medicinal product.
For hygiene reasons there are no exchanges/returns for personal items such commodes, toilet seats and frames, toileting Aids, bathing aids - such as bathing cushions, underwear, incontinence wear, gloves, compression stockings etc.
Wheelchairs and Mobility Scooters must be returned in "as new" condition, including all packaging in order to receive a refund. Please ensure the Wheelchair or Mobility Scooter is suitable before using it for transport as once the tyres demonstrates usage they cannot be refunded.
In circumstances where products require assembly, products must be carefully dissembled and repackaged before returning the items to us.
In order to return items, the product must still have its original packaging and be in an un-used condition.
Returning Unwanted Items:
phelans.ie must be notified of your wish to return via email or the contact us page on our website.
The cost of returning unwanted items is at your own expense and as we do not offer a collection service, you should use your own carrier. We recommend that you use a carrier who can give you a “Proof of Posting”, as until the parcel is received by us at the above address, it will remain your responsibility.
Alternatively, you can return your order to any Phelans Pharmacy store. We cannot issue the refund until we have physically received and examined the returned product. Once we have deemed the item as in an unused condition, we can then process the requested refund.
Our Returns Policy does not affect your statutory rights.