Returns Policy

Returns Policy

At phelans.ie we want you to be 100% confident while purchasing online and if the product you purchase does not fit your needs or requirements, you may notify us within 3 days of receiving your order and return the item for a full refund on the price of the product. Bespoke or custom made items to customer requirements may not be exchanged for any reason other than goods being defective as these are not regular store items and are not eligible for re-sale.

Please take time to read the below returns policy and terms and conditions of sale prior to purchasing.

On receiving your order, should you wish to return your purchase, you have 3 days to notify us of your intent to return the order to us. You will have a further 5 working days for the order to arrive back here with us for a refund on the price of the product. After that and up to 30 days you will be issued a credit note for the value of the returned product.

phelans.ie must be notified of your wish to return via email or the contact us page on our website.

A copy of the original order must accompany the product to identify the order, along with the issued returns code for identification to allow us to process your return in a timely manner.

Refunds will be made via the same payment method used to place the order, so if you pay by credit card the refund will be refunded to your credit card.

For hygiene reasons there are no exchanges/returns for personal items such as - Commodes, Toilet seats and frames, Toileting Aids, bathing aids - such as bathing cushions, Underwear, Incontinence wear, gloves, etc.

Wheelchairs and Mobility Scooters must be returned in an "as new" condition, including all packaging in order to receive a refund. Please ensure the Wheelchair or Mobility Scooter is suitable before using it for transport as once the tyres demonstrates usage they cannot be refunded.

In circumstances where products require assembly, products must be carefully dissembled and repackaged before returning the items to us.

Fair usage of returns policy:

In order to return items, the product must still have its original packaging and be in an un-used condition. We do not operate a try before you buy service, we cannot ship out a large selection of products for customers to try before they decide which item you would like to keep. Therefore our return's policy is subject to the full order being returned, partial orders may still be returned however the customer must arrange for the return at their cost.

Our Returns Policy does not affect your statutory rights.