Delivery Information

Due to the ongoing pandemic and current Level 5 restrictions, we are experiencing high volumes of orders and there may be slight delays. We are working hard to dispatch orders in a timely manner and we appreciate your patience at this time.

 

Shipping & Handling Costs

A delivery charge of €6.50 is applied to orders under 50. We offer free delivery on all orders over €50* but please note that additional delivery fees may apply to larger items.

Delivery of Larger Furniture Items:

Additional costs may be incurred for the delivery of some larger furniture products due to the weight of these items. Please contact us directly, prior to purchase, on 0214310132 or use our contact us page to speak to a member of staff regarding these items and the delivery.

Do we deliver internationally?

At present, we only deliver within the Republic of Ireland.

 

Delivery Schedule

We will ship goods within 5 working days on receipt of payment from our Kinsale Road Roundabout, Cork location. We do not ship on weekends or Bank Holidays. If any goods are out of stock, we will advise you of an expected availability date. Please ensure you include a contact telephone number when ordering online.

Delivery will take place with Fastway Couriers. Once your order has been shipped, it will usually be delivered within 3-5 working days* (*please note: this is an estimate, based on our current delivery rates but deliveries may take longer during busy periods or due to external factors beyond our control). Packages must be signed for to ensure we deliver them to the correct person and therefore we ask you choose a delivery address where someone will be available to receive and sign for your items during business hours. At checkout we have an option to specify a different delivery address, should you wish your package to go to your work place or neighbours. A valid phone number will also be needed, the reason for this is in case of the courier or our customer services need to contact you regarding your delivery. We respect your privacy and will never share your personal information with anyone unless it is necessary to fulfil your order.

You can track your order online with Fastway Couriers by entering the tracking number you will have received in your shipping confirmation email. If you have not received a tracking number or cannot locate it, please contact us and we will provide the tracking details for you.

Delivery Delays:

If you do not receive your order within the specified delivery period, please contact us by email or phone and we will ensure your package gets to you as soon as possible. Deliveries may take longer during busy periods such as the ongoing Covid-19 Pandemic, Christmas, bank holidays and during promotions or sales. Some items on our website may be made to order and therefore there will be more time required for delivery. You can find this information on the individual product pages.

Please note that internal delays with our couriers are out of our control, but if you need help locating or finding out the status of your order we will help and assist however we can.