Shipping Cost
A delivery charge of €5.95 is applied to all orders under €50. We offer free delivery on online orders over €50*
(*Note - This excludes large furniture items such a beds and chairs that cannot be shipped via courier – if your order does not qualify for free shipping, or is not within the specified free delivery zones, any additional charges will be communicated to you before the order is confirmed
Shipping Locations
At present, we ship to anywhere within the Republic of Ireland. We can ship mobility items internationally but this will incur an additional fee. Please contact customerservice@phelans.ie for a quotation
Shipping Schedule
We will ship all goods within 5 working days of receipt of payment from our Webstore based at our Kinsale Road Roundabout, Cork location. If goods are in-stock and don't require a medical consultation, they are usually shipped in 1-2 days. We work exclusively with DPD couriers. We do not ship on weekends or Bank Holidays. If any goods are out of stock, we will advise you of an expected availability date. Please ensure you include a contact telephone number when ordering with us.
Once your order has shipped, it will typically be delivered in 1-3 working days
(*This is an estimate, based on our current observed delivery times. Deliveries may occasionally take longer during busy periods or due to external factors beyond our control)
Delivery Tracking
You can track your order online with https://tracking.dpd.ie/ by entering the tracking number you will have received in your shipping confirmation email.
If you have not received a tracking number or cannot locate it, please contact us and we will provide the tracking details for you.
Returns
Damaged Items
All items are carefully inspected by our team prior to dispatch. If an item becomes damaged in transit, you must notify customerservice@phelans.ie no later than 24 hours after receiving your delivery.
Returning Unwanted Items
If your online order does not fit your needs or requirements, you may notify us and return your item within 14 days of receiving your order for a full refund on the price of the product. Returns made up to a maximum of 30 days post-purchase will be issued a credit note for the value of the returned product.
Return Criteria
All items must be returned in "as new" condition, including all original packaging, in order to receive a refund. Please ensure any wheelchairs or rollator is suitable before use, as once the tyres demonstrate signs of use, items cannot be refunded. Where products require assembly, products must be carefully dis-assembled and repackaged before being returned to us.
You can see our detailed returns criteria for more details.
