Frequently Asked Questions
Browse answers to common questions on products, services, and expert guidance — so you can shop with confidence and peace of mind.
Who can apply for a trade account with Phelans?
Who can apply for a trade account with Phelans?
Our trade accounts are open to healthcare professionals, clinics, nursing homes, hospitals, schools, and registered businesses, as well as independent physiotherapists and occupational therapists. If you're unsure whether you qualify, feel free to contact our team and we'll be happy to advise.
Do you offer discounts or bulk pricing for trade customers?
Do you offer discounts or bulk pricing for trade customers?
Yes. Once registered as a trade customer, you’ll receive access to exclusive pricing and volume discounts across our range of medical, mobility, and rehabilitation supplies. We aim to make ordering efficient and cost-effective for trade customers of all sizes.
How do I place an order or get product advice?
How do I place an order or get product advice?
You can order by contacting our team via email or phone. Our in-house experts are available to help with product recommendations, availability queries, and tailored quotes based on your needs.
I’m ordering on behalf of the HSE. What is the process?
I’m ordering on behalf of the HSE. What is the process?
If you are purchasing through the HSE, please contact us at customerservice@phelans.ie for a quote. If you wish to confirm an order, please respond to our emailed quote confirming the order, being sure to include a HSE PO number.